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Delivery & Return Policy
Delivery & RETURN POLICY
Since destechcreations.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.
THEREFORE, WE DO HONOR REQUESTS FOR THE REFUND FOR THE FOLLOWING REASONS:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our email address in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our email address. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
- Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored.
- Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
- Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
- Buyer Services:
- When you ‘buy" an item you also receive buyer services from Destech Creations like 24/7 buyer support, fraud protection, and item quality control.
- When using Buy Now you will be redirected to a payment method provider.
- We do not promise that any particular item will continue to be available on Destech Creations so you should download and save the item as soon as you buy it;
- Destech Creations retains ownership of the item;
- Despite our reasonable efforts, items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be credited or refunded and you must not use the item unless you re-purchase it at the correct price.
- Contact Us
- Email:info@destechcreations.com
- subject: Complain "issue"